Refund policy

The following cancellation policy for consumers applies to a contract a), in which the goods are delivered in a single delivery, b) for several goods that the consumer has ordered as part of a single order and which are delivered separately, c) for the delivery goods in several partial deliveries or pieces and d) for the regular delivery of goods over a specified period of time.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

  1. right of withdrawal
  2. Consequences of revocation
  3. Sample revocation template
  4. Exclusion or premature expiry of the right of withdrawal

 

Cancellation policy¹

right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must inform us [enter the name of the entrepreneur, address, telephone number and e-mail address] by means of a clear statement (e.g. a letter sent by post or an e-mail) about your decision to withdraw from this contract, inform. You can use the attached sample revocation form for this, but this is not mandatory. You can electronically fill out and submit the model revocation form or any other clear declaration on our website (insert Internet address). If you make use of this option, we will immediately send you (e.g. by e-mail) confirmation of receipt of such a revocation.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You have sent the goods to us immediately and in any event no later than fourteen days from the day on which you informed us of the cancellation of this contract or to (here may be the name and address of the person authorized by you to accept the goods insert) to be returned or handed over. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

Sample - revocation template

If you want to revoke the contract, please use this template and send it to Scheu & Bonk GbR, Thomas-Jefferson-Str. 5, 55122 Mainz


– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notification is made on paper)
– Datum
—————————————
(*) Delete where not applicable.

 

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery, for the delivery of goods if these are inseparable after delivery due to their nature mixed with other goods.

The right of withdrawal expires prematurely if we have only started to execute the contract after you have given your express consent and at the same time have confirmed that you are aware that you will lose your right of withdrawal when we begin to fulfill the contract. We would like to point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.



- End of revocation -

(¹This cancellation policy applies from28.05.2022. It does not apply to the separate delivery of goods.)